Brow Services — Contraindications & Important Warnings

Please review before your brow appointment. Your safety and the condition of your skin and brows are our priority. If you are unsure whether a brow service is appropriate for you, please contact us before your appointment.

Please notify us before your appointment if you have:

• Sunburn, peeling, irritation, redness, rash, or broken skin around the brows.

• An active skin infection, cold sore, open wound, or other skin condition in or around the treatment area.

• A known allergy or sensitivity to brow tint, lamination products, wax, adhesives, or other products that may be used during your service.

• Recently had a chemical peel, resurfacing treatment, laser treatment, dermaplaning, or other exfoliating treatment around the brow area.

• Recently used prescription retinoids/tretinoin, retinol, or strong exfoliating products around the brow area.

• A history of significant skin reactions to waxing, tinting, or brow treatments.

• Any condition or medication that has made the skin around your eyes unusually sensitive.

Brow waxing

Brow waxing may be avoided or modified if the skin around the brows is compromised, irritated, recently exfoliated, or otherwise unusually sensitive. Certain medications and topical products can increase the risk of skin lifting during waxing.

Brow tinting / chemical services

If your service includes tinting, lamination, or another chemical brow service, please inform us of any known allergies or previous reactions to these products. A patch/skin sensitivity test may be required depending on the product and manufacturer instructions.

Important

Please be completely honest about products, medications, and recent treatments that may affect your skin. If your skin is not suitable for the service when you arrive, we may need to modify or reschedule your appointment to protect your skin.

If you are unsure whether something applies to you, please contact us before booking or before your appointment.

Clients are allowed a 5–10 minute grace period for late arrivals. However, brow, chin, and lip wax services are excluded from this grace period due to their shorter duration.

If a client arrives after the grace period, they will not be serviced and will be charged 50% of the scheduled service cost as a late cancellation fee.

Late Fee is $20

If the provider is late to begin the service, a 10% discount will be applied to the total cost as a courtesy to the client.

• Clients arriving more than 15 minutes late without communication will forfeit their appointment and be considered a no call/ no show.

Deposits Policy

A deposit is required for all services at the time of booking. Deposits are non-refundable under any circumstance.

• If a cancellation is made at least 24 hours in advance, the deposit may be transferred to a rescheduled appointment.

• If a cancellation is made less than 24 hours before the appointment, the deposit is forfeited and cannot be applied to a future service.

All deposits will be deducted from the final service total at checkout.

Cancellation Policy

Cancellations must be made at least 24 hours prior to the scheduled service time. Deposits are non-refundable regardless of the cancellation window.

• Cancellations made less than 24 hours in advance will incur a 50% charge of the total service cost.

• No call, no show appointments will be charged 100% of the service cost and may result in being blocked from future bookings.

• Clients arriving more than 15 minutes late without communication will forfeit their appointment and be considered a no call/ no show.

To maintain a comfortable and professional environment for all clients and providers, please follow these etiquette guidelines:

• Arrive on Time: Please arrive on time to ensure you receive your full service. Late arrivals beyond the grace period may result in cancellation and applicable fees (see Late Policy).

• Silence Devices: Kindly silence phones and other electronic devices to preserve a calm and relaxing atmosphere.

• Come Alone: Unless otherwise approved, we kindly ask that you do not bring guests, children, or pets to your appointment to maintain a peaceful and focused setting.

• Practice Cleanliness: Please arrive freshly cleaned and ready for your service, especially for intimate or skin-related treatments.

• Respect Personal Boundaries: Harassment, disrespect, or inappropriate behavior of any kind will not be tolerated and may result in immediate termination of services and being banned from future bookings.

• Communicate Clearly: If you have any sensitivities, preferences, or concerns, please share them before or during the service so we can best accommodate you.

• Packages are non-refundable.

• Expires in 5 Months

• Complimentary session must be used last.

• Sessions are non-transferable. The package must be used by the same client.

• Standard cancellation policy applies.